Consumer Law

Consumer law is a field of law that aims to protect consumers against sellers and providers, gaining increasing importance with the spread of e-commerce. At Sonmez Law Firm, we provide comprehensive consultancy to both consumers and businesses within the scope of consumer legislation.

We produce up-to-date legal solutions by closely following Consumer Protection Law No. 6502 and related regulations.

Our Primary Services in Consumer Law:

• Defective Goods and Services: Repair, replacement, refund, and compensation claims for defective products and services.
• Distance Sales: Right of withdrawal in e-commerce transactions, return processes, and contract disputes.
• Consumer Contracts: Subscription contracts, installment sales, and consumer credit disputes.
• Arbitration Board Applications: Preparation and follow-up of applications to consumer arbitration boards.
• Consumer Courts: Case follow-up in consumer courts and management of appeal processes.
• Business Compliance: Compliance consultancy for sellers and providers with consumer legislation, preparation of contracts and information texts.
• Advertising Control: Legal consultancy on misleading and comparative advertisements.

Sonmez Law is your trusted solution partner in protecting consumer rights and ensuring business regulatory compliance.